Frequently asked questions about ICT services
- Did you check out the Quick links page? You’ll find links to most of our systems there.
- Did you not find what you were looking for? Contact us!
1. How do I use Zoom?
You’ll find all Zoom-related guides here.
2. What IT services can I use as a student at Diak?
The main systems our students use include Diakle (Moodle) and Microsoft 365, as well as databases and e-books provided by the library through the Finna service. Computers available on Diak campuses are Windows PCs equipped with M365 in addition to basic software for common tasks.
The M365 package includes Outlook, OneDrive, Teams and all classic Office apps. You can work with M365 directly on your browser, or you can download the more comprehensive desktop app package onto your device. Teams requires a separate installation. Your Microsoft 365 account and license are active as long as your student credentials are active.
All students have the same services available regardless of how or what they are studying.
3. Do I need my own computer?
Students are expected to have their own computers. There is a very limited amount of PC workstations on campuses, and from June 2024 onwards, there will no longer be laptop stations on campuses to borrow devices from.
Please note that we strongly advise against using a Chromebook for studies.
4. What do I need to study in Diak?
You’ll need a computer, preferably one that is not a Chromebook.
We recommend using Google Chrome browser in all Diak services.
For remote studing, you should get a headset that you can connect to your computer. Usually laptops have a camera, microphone and speakers, but using them requires a private space with no noise.
5. How do I get the Microsoft 365 apps?
When you login to the Microsoft 365 service with your Diak credentials, you’ll find an “Install and more” button at the top right, through which you’ll find installation options. If the M365 desktop apps are not supported on your device, there will be no button.
The package will probably be installed in the same language that the download page is displayed as on your browser. You can check and change the language from the applications side menu before downloading.
6. I have forgotten my password! / I can't access my account!
Your best course of action is to use the Diak Identity Service. If that causes problems, contact ICT support.
7. How do I use printers on campus?
You’ll find instructions for using our printers, from both Diak devices and your own, on the instructions site.
8. How do I log into Diakle? Or anything else for that matter?
Check the quick links for students page!
9. Where can I find the Zoom room for my course?
If a Zoom session has been created for your course, you can access it from the Diakle page of the course.
10. How do I access the course area in Diakle?
You can find your courses in Diakle in the My courses section in the upper right corner about two weeks before the course starts. If you can’t find what you’re looking for, it’s a good idea to contact the course teacher.
11. How do I log into Eduroam?
1. Go to the geteduroam.app page and download Eduroam for your device.
2. Open the app, select Diaconia University of Applied Sciences from the list, and login with your short username (e.g. c12345 without the @ part).
For MacOS, you’ll have to install a .mobileconfig profile from another page, which also requires logging in with your short username.
12. Can I utilise artificial intelligence in studies?
Diak encourages the use of artificial intelligence when it supports learning and work. The purpose of these guidelines is to ensure that artificial intelligence is used to support teaching and learning, as well as research, development and innovation, at Diak in a useful and reliable manner.
Read the guidelines for utilising artificial intelligence at Diak.